All Custom Furniture Orders have a lead time of approximately 4 to 8 weeks depending on type of order. Customer Service will advise the customer as to the exact lead time for a specific order.
CUSTOM ORDERS
Custom orders placed at Room Service require a signature of approval to process. Once an order is processed, unfortunately NO CHANGES MAY BE MADE.
LEAD TIMES
Lead times are approximate. Room Service will do its best to meet lead times, although factors outside our control make it impossible for us to guarantee any specific due date. Cancellations are not accepted on the basis of an over due lead time
CANCELLATIONS and RETURNS
Room Service doe snot accept returns or cancellations on any custom orders. Store credit may only be issued on stock items and are subject to a 20% restocking fee. Returned items must be in perfect condition, with receipt, and within 30 days. All "Sale" items are sold "As-Is" and no returns or store credits will be allowed.
DELIVERIES
It is your responsibility to ensure that any items you order will fit into your space. Room Service will not be responsible if an item does not fit. You will incur and agree to pay an additional $250 charge for any re-delivery. Please inspect your order thoroughly prior to signing any delivery documents; in the event damages are incurred during the delivery, it is imperative that you note any and all damages at the time of delivery. Please contact us immediately.
COLOR and GRAIN VARIATIONS
Due to the characteristics of wood, fabrics and otehr materials, there will be variations in colors and grains. Sometimes a sample may appear slightly different than your actual production piece. Additionally, computer monitors display colors in photo images slightly differently, depending on a wide variety of different settings and actual monitors. Therefore a specific product image you see on your computer monitor, may be a different shade to the actual piece.
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